Terms & Conditions

1. About These Terms

These terms and conditions govern your use of services provided by Michael Kent Hairdressing Ltd, a private, appointment-only hair studio based in London. By booking an appointment, you agree to be bound by these terms.

2. Appointments & Booking

• —All appointments are booked directly with Michael Kent and are subject to availability.
• —Bookings are confirmed only once you have received written confirmation (via email or direct message).
• —Appointments are strictly private and one-to-one. Please do not bring additional guests unless agreed in advance.
• —A consultation may be required prior to certain colour or treatment services. This will be discussed at the time of booking.

3. Cancellation & Rescheduling

• —We ask for a minimum of 48 hours' notice if you need to cancel or reschedule your appointment.
• —Cancellations made with less than 48 hours' notice may be subject to a cancellation fee of up to 50% of the booked service value.
• —Cancellations made with less than 24 hours' notice, or no-shows, may be charged 100% of the booked service value.
• —In the event that Michael Kent is required to cancel, you will be notified as early as possible and offered a full rescheduling without charge.

4. Late Arrivals

• —Please aim to arrive on time for your appointment.
• —Late arrivals may result in a reduced service time out of respect for the private studio schedule.
• —If you are more than 15 minutes late without prior notice, we reserve the right to treat the appointment as a no-show.
• —If you are running late, please contact us as soon as possible.

5. Pricing & Payment

• —All services are charged at £100 per hour, billed to the nearest 15 minutes.
• —A detailed quote or estimated duration will be provided at the time of booking or consultation.
• —Payment is due on the day of your appointment unless otherwise agreed in writing.
• —Prices are inclusive of all materials and products used during your service unless otherwise stated.

6. Retail Products

• —Product sales are final. We do not accept returns or exchanges unless the item is faulty or damaged upon receipt.
• —If you receive a damaged or incorrect item, please contact us within 48 hours of purchase.

7. Health, Safety & Suitability

• —Please inform us of any allergies, medical conditions, scalp sensitivities, or previous adverse reactions to hair products prior to your appointment.
• —A patch test may be required at least 48 hours before certain colour services.
• —We reserve the right to decline or adjust a service if it would be harmful or unsuitable for your hair or scalp condition.
• —Michael Kent Hairdressing Ltd accepts no liability for reactions arising from undisclosed allergies or medical conditions.

8. Results & Expectations

• —Hair results may vary depending on existing hair condition, colour history, and individual hair characteristics.
• —During your consultation, we will advise on realistic outcomes for your hair type and history.
• —If you have any concerns about your service, please raise them before leaving the appointment, or contact us within 48 hours.
• —Adjustments will be considered within 7 days of the original appointment where a genuine technical issue has been identified.

9. Photography & Media

• —We may photograph or record work carried out during your appointment for portfolio, editorial, or social media purposes.
• —We will always seek your explicit consent before sharing any images in which you are identifiable.
• —You retain the right to withdraw consent at any time by contacting us.

10. Privacy & Data Protection

• —Michael Kent Hairdressing Ltd is committed to protecting your personal data in accordance with UK GDPR and the Data Protection Act 2018.
• —We collect and use your personal information solely for managing appointments and communicating with you.
• —We do not sell or share your personal data with third parties for marketing purposes.
• —For full details, please refer to our Privacy Policy.

11. Limitation of Liability

• —To the fullest extent permitted by law, our liability for any claim shall not exceed the value of the service provided.
• —We accept no liability for any indirect, consequential, or special losses.

12. Governing Law

• —These terms are governed by the laws of England and Wales.
• —Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.